If the barrier arm does not open when you arrive, do not take a parking ticket. If you press the button for a ticket at the entry gate you will be required to pay the normal parking tariff before you exit. Your pre-booked car park will not be utilised.
Please check that you are trying to enter the correct car park and that you are entering no more than one hour before your booked entry time.
If you are at the correct car park at the correct time, then using the credit card you used to make your booking either insert the card into the Eftpos terminal or use Pay Wave. The barrier arm will open.
If you are unsure of what to do, press the HELP button and we will assist you.